Privacy Policy

Last Updated: September 29, 2026

At ShunVerified, your privacy matters. This policy explains what we collect, why, who we share it with, and how long we keep it. We handle personal data in line with Ghana's Data Protection Act, 2012 (Act 843).

1. Information We Collect

We collect only the information we need to provide our services:

• Account Information: email address and encrypted password (for SMS verification accounts)
• Order Information: for data bundles, gift cards and crypto: your phone or MoMo number, MoMo network and account name, the amounts, rates and order reference, and an email address if you choose to give one
• Crypto Details: the wallet address you give us when you buy crypto, and any transaction hash you give us when you sell
• Gift Card Details: the card type, country, value, card code or PIN, and any photos of the card you upload
• Payment Records: transaction history, amounts and references. Card and Mobile Money details are entered on Paystack's page and are never seen or stored by us
• Service Usage: numbers rented, SMS codes received, and service selections
• Technical Data: IP address, browser type, and device information (for security, fraud prevention and troubleshooting)

2. How We Use Your Data

Your information is used only to:

• Process your orders and payments, and pay you for gift cards and crypto you sell
• Verify gift cards and confirm crypto transfers
• Provide SMS verification services and manage your account balance
• Prevent fraud, abuse and money laundering, and keep the platform secure
• Tell you about your order (for example, when it is completed or if there is a problem)
• Send important service notifications (payments, refunds, system updates)
• Improve our services based on usage patterns

3. Data Security

We protect your information with:

• SSL encryption for all data transmission
• Encrypted password storage
• Admin-only access to order details, checked on our server for every request
• Gift card photos are visible only to our admin team and are automatically deleted a few days after your order is closed
• Card codes and photos are never shown in order lists
• Automatic session timeout for inactive accounts

4. Data Retention

We keep your data only as long as necessary:

• Gift Card Codes and Photos: permanently deleted a short time after your order is closed (currently 7 days). Only the order record remains
• Order and Transaction Records: amounts, references, phone/MoMo details and status are kept for up to 7 years for legal, accounting and anti-fraud purposes
• Active Accounts: data retained while your account is active
• Inactive Accounts: data anonymized after 2 years of inactivity
• Deleted Accounts: personal data deleted within 30 days of account closure, except records we must keep by law or for fraud prevention (see above)

5. Your Rights

You have control over your data:

• Access: request a copy of the data we hold about you
• Correction: update or correct inaccurate information
• Deletion: request deletion of your data, subject to the records we must keep (Section 4)
• Export: download your transaction history and account data
• Opt-Out: unsubscribe from promotional emails (service emails are still sent)

To use these rights, contact us using the details in Section 10 and quote your order reference if you have one.

6. Cookies & Local Storage

We use essential cookies only:

• Authentication Cookies: keep you logged in securely
• Session Cookies: remember your preferences during your visit
• Local Storage: on the Gift Cards and Crypto pages, your browser remembers your last order reference and phone number on your own device, so you can track the order quickly. You can clear this in your browser settings

We do NOT use advertising or tracking cookies.

7. Third-Party Services

We work with these providers, who only receive what they need to do their job:

• Paystack: processes card and Mobile Money payments, including payments for data bundles and for crypto you buy (subject to Paystack's privacy policy)
• Network and data providers: a bundle order sends the phone number and bundle to the provider that delivers it
• Email provider: sends our order and service emails
• Blockchains: crypto transactions are public by nature. The wallet addresses involved and the amounts can be seen by anyone on the blockchain, and cannot be deleted

These providers may process data outside Ghana and have their own privacy policies. We may also disclose information to the police, regulators or courts when the law requires it, or to report suspected fraud.

8. Children's Privacy

ShunVerified is not intended for users under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this privacy policy periodically. The date at the top shows the latest version. Significant changes will be announced via email or on our site. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions, requests, or concerns: